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Academic Technology Launchpad: Audio / Video Troubleshooting

Student Technology Help Desk

General Audio and Video Troubleshooting Tips


  • Ensure you are using a supported browser
    • Recent versions of Chrome and Firefox tend to work best with our College's systems
    • Simply switching browsers fixes a large number of audio / video issuesAllow access to microphone
  • When you join a session, the browser may prompt to allow access to your microphone and camera. You must select allow in order for audio / video to function correctly. Check the browser’s microphone and webcam settings to make sure the correct input is selected and that nothing relevant is blocked
  • Clear your browser history and cache. We recommend clearing for All time, if possible. After clearing, close and reopen the browser before trying again or, even consider doing a full restart of your computer
  • Confirm computer audio / camera settings

Network Connection


  • Many laptops, including many College-loaned laptops have a physical shutter that can be pushed open and shut. Sometimes this gets accidentally pushed shut. Make sure webcam shutter is open

If you are still having audio trouble, consider trying on a different device (if available), or call into your session until you can get the audio functioning properly

  • There will be a unique phone number and PIN listed that you can use to phone into the session. Here's an example from Blackboard Collaborate:

phone number in Collab


Thinkpad webcam shutter

If you have a Lenovo ThinkPad from the college, you may need to physically move the webcam shutter for your video to display.

Opening the webcam shutter

Give it a practice run