Skip to Main Content

Academic Technology Launchpad: Change or Reset Your Password

Student Technology Help Desk

Access your student account


Forgot your Password?find username

Usernamebefore the @ in your college email address   

Madison College email = 

An email account is automatically created for you after you are admitted to a program or enroll.

First time setting up an account?

Self-Service Password Reset

Azure Self-Service Password Reset (SSPR)

If you have previously registered at least 2 methods (likely when you first logged in to your account), enter your and proceed to reset your password at:

Methods you may have registered include:

  • Personal email address
  • Text your mobile phone
  • Call your mobile phone
  • Approve a notification on your authenticator app
  • Enter a code from your authenticator app
  • Answer security questions

If you do not have any methods previously registered, follow the directions in the Forgot your Password? box above to reset your password. Questions? Call Student Technology Help 608.243.4444

Update your account information

Account and Password FAQs


Minimum Password Standard for College Accounts 

Length - your Password must be at least 10 characters long. Maximum length 25.

Complexity -  your Password should contain at least one (1) character from three (3) of the following categories: 

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Digits (0-9)
  • Special characters ( ~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; " ' < > , . ? /)


  • Do not use your name as part of the password.
  • Follow on screen prompts to help create a secure password. 

Changing your Password

  • Do not reuse passwords. 
  • Change your password often.
  • Don't get locked out - After changing your password, remember to update your personal computer and mobile accounts right away on your personal computers or mobile devices for any college accounts  (Blackboard, email, MC-Secure wireless,...) Your account may become locked if a device tries to connect unsuccessfully too many times.


Password length and complexity, and changing passwords periodically, helps ensure the security of your network account, and college network security.