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Academic Technology Launchpad: Account Info

Student Technology Help Desk

Microsoft Entra Self-Service Password Reset

Forgot your Password?

For use if you previously registered a verification method (likely when you first logged in to your account):

Methods you may have registered for password reset include:

  • Personal email address
  • Text your mobile phone
  • Call your mobile phone
  • Approve a notification on your Authenticator app
  • Enter a code from your Authenticator app

If you do not have any methods registered, follow the directions in the Legacy password reset box below to reset your password or call us for assistance Student Technology Help 608.243.4444

First time account setup?

First time setting up an account?

Access your student account

**This password reset system is being phased out. Unless unable to do so, use the above method under Forgot your Password? to reset your password**

Legacy password reset
find username

Usernamebefore the @ in your college email address   

Madison College email = 

An email account is automatically created for you after you are admitted to a program or enroll.

Update Legacy password reset info

Microsoft Entra Self-Service Password Reset (SSPR) Registration Step-by-Step

Future students will be prompted to register a personal email address for Self-Service Password Reset (SSPR) when logging into their student account. While there is the option to skip setup, we strongly recommend completing the process so you do not continue receiving the prompt each time you log in.


Step 1: After logging in with your Madison College email address and password, you will be prompted for more information to keep your account secure. Choose Next.

more information required

Step 2:  Enter a valid personal email address and choose Next.

Email registration

Step 3: A code will be sent to the email address you entered. Enter the code and select Next.

enter email code

Step 4: A success message will appear. Choose Done and you will be brought to the application you were attempting to access.

Success message

After registering a personal email address, you should not be prompted to register an email address again. You will be asked for an additional verification method after you become an enrolled student or are accepted into a program. At that point, you will be prompted to set up a method for multi-factor authentication (MFA).


Password Requirements

Minimum Length - 14 characters

Maximum Length - 25 characters

Complexity -  your Password should contain at least one (1) character from three (3) of the following categories: 

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Digits (0-9)
  • Special characters ( ~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; " ' < > , . ? /)

Additional Requirements

  • Do not use your name as part of the password.
  • Follow on screen prompts to help create a secure password. 

Changing your Password

  • Do not reuse passwords. 
  • Change your password often.
  • Don't get locked out - After changing your password, remember to update your personal computer and mobile accounts right away on your personal computers or mobile devices for any college accounts  (Blackboard, email, MC-Secure wireless,...) Your account may become locked if a device tries to connect unsuccessfully too many times.

How do I create a good passphrase?

EASY ways to come up with a memorable passphrase:

  • String together several words.
  • Create a short sentence.
  • Create an acronym -- combine the first letter of each word in a phrase to create a new word.


Password length and complexity, and changing passwords periodically, helps ensure the security of your network account, and college network security. 

Student and Employee Accounts

If you are a student and also an employee, you will have two accounts with different usernames, passwords, and emails.

Name Changes = 2 Step Process

Name changes

Step 1

If your name has legally changed or is misspelled, or you'd like to add a preferred first name, contact the Enrollment Center to have your student record information updated. Phone: 608.246.6210 More info

Step 2

After that is complete, contact the Technology Services Help Desk 608.246.6666 if you would like your username and student email address updated.