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Academic Technology Launchpad: MFA

Student Technology Help Desk

Want to change or add MFA methods?Authenticator logo

Log in to using your Madison College email address and password in order to:

  • Update your phone number
  • Delete or add a new authentication method
  • Change your default authentication method

Note: To update your own methods, you will need access to an existing method. If you do not have access to a method, you must call us at 608.243.4444 for assistance.

Why MFA?

Number Match, App Identification, and Location improvements


Recent MFA improvements

On Tuesday, March 28 Madison College will begin requiring number match for those using the Microsoft Authenticator app, instead of simply an approve/deny option. The app will also display a location associated with the login attempt and the app name. The location is based on IP address of where the sign-in originated. 

We are choosing to implement this in advance of Microsoft putting it in place. This change is intended to reduce the potential for accidental notification approvals.

More information on MFA number match, app identification, and location improvements

MFA / SSPR Registration Step-by-Step

Future students are prompted to register for Azure Self-Service Password Reset (SSPR) upon login. Multi-Factor Authentication (MFA) is also required for faculty, staff, and all students, once enrolled or accepted to a program. When accessing a College system for the first time, you will be prompted to register two account verification methods for added security. You have several options, but for the best experience, the College recommends the Microsoft Authenticator app and a phone number. It is highly recommended to complete this process using both a smartphone and a computer.

Note: if you do not have a smartphone, click on the “I want to set up a different method” link.

Step 1: Confirm that your email address displays at the top and click the blue “Next” button: 

more information required

Step 2: Download the Microsoft Authenticator app from the apps store on your smartphone. Then click the blue “Next” button on your computer: 

Start by getting the app

Step 3: Open the authenticator app on your smartphone and click “Add account” and select “Work or school account” from the options. You will be asked if you want to “Sign in” or “Scan QR code.” Select “Scan QR Code.” Note: you may have to allow the app to use your phone’s camera. The process should look something like this: 

 Add account                           Add work or school account      Scan QR codeQR code reader

Step 4: Move back to your computer and click the blue “Next” button: 


Step 5: Scan the QR code on your computer screen with the QR code reader window on your smartphone. Scanning the QR code will automatically add your Madison College email account to the authenticator app. Click the blue “Next” button:


Step 6: You will be asked to test the authenticator app by entering the random number displayed on your computer on your smartphone. After you approve the notification with the number you will see “Notification approved” on your computer. Click the blue “Next” button:

number match

approval in app


Step 7: Set up a second method; a phone number. On your computer, enter your 10-digit phone number into the space provided. You can choose either text or call. Text is typically the most convenient. Click the blue “Next” button:


Step 8: If you choose the text option, you will receive a text message with a 6-digit code. Enter that code into the space provided on the window on your computer. Click the blue “Next” button:


Step 9: If done correctly, you should see a confirmation screen on your computer letting you know that the code was accepted and that your phone has been registered successfully. Click the blue “Next” button:


Step 10: Once you have registered 2 methods, you will see a summary of the options you selected including which method is your default method. Click the blue “Done” button. You will then be directed to the system you intended to log into (i.e., student email, Blackboard, myMadisonCollege, Virtual Desktop, etc.):


After registering two verification methods, as long as one of them was app, text, or phone, you should not be prompted to complete this process again. However, you will be asked for added verification when attempting to log into any Madison College system once you are a current student. Depending on the options registered, you may be prompted to enter a code received via text, press pound upon receipt of a phone call, or approve a notification via number match with the app.

MFA Requirements

students working on laptopsMFA is required when using Madison College services off-campus. In a limited number of situations, you may be prompted for MFA on campus. Plan to bring your device with you to campus. If you are prompted on campus, complete the verification and, if asked, set up an additional method.

If you are prompted on campus but do not have your device, call Student Technology Help at 608.243.4444 during library open hours OR stop by your campus library.