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Academic Technology Launchpad: Authentication - MFA

Quick Guide to computer and academic technology resources for students.

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Your Madison College Multi-Factor Authentication (MFA) Account

Off-Campus: a 2nd factor of authentication is required to access your virtual desktop.

If you try to connect before activating your MFA Account, you will receive an "Access Denied" error message.​
3 options:  
authentication options
  • SMS Text Message: get a text message with a six digit token code. Tip from Student Computer Help: Text may be the easiest. 
  • Microsoft Authenticator app: get push notifications on your Android, iOS or Windows mobile phone. 
  • Phone Call: receive a phone call which will prompt you to press "pound" (#). 
Use the drop-down menu to see all the methods and set up back-up options.

1. Get Started - Set up your MFA account

2. After you've set up Multi-Factor Authentication


You may be able get a one-time exception if you are unable to authenticate by contacting the help desks during open hours. For example, if your cell phone battery is dead. 

If you are unable to use any of these methods for authentication, contact Technology Services at 608-246-6666.

Microsoft Authenticator Mobile App Option 

If you choose to use the App method - install the Microsoft Authenticator App on your smartphone and allow the app to access your camera to scan the QR code which will be generated. 

Why Multi Factor or Two Factor Authentication?

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Virtual Desktops Maintenance: Nightly rolling outage window 1:00 am - 5:00 am & Monthly outage window every third Saturday 5pm - 2am