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Academic Technology Launchpad: Authentication Off-Campus

Quick Guide to computer and academic technology resources for students.

vmware horizon iconConnect to your virtual desktop to access college apps and resources for your coursescomputer help logo

Multi-Factor Authentication (MFA) for Off-Campus access to virtual desktops

NEW - August 18, 2018 - Improved Security 

To access a virtual desktop from off-campus, you need to complete a second factor of authentication.  

3 options: 

  • SMS Text Message: get a text message with a six digit token code. 
  • Microsoft Authenticator app: get push notifications on your Android, iOS or Windows mobile phone. 
  • Phone Call: receive a phone call which will prompt you to press "pound" (#). 
If you try to connect to a virtual desktop off-campus before activating your MFA Account, you will receive an "Access Denied" error message.​
drop down to change methodBe sure to add a phone number for text and phone calls, even if you plan to use the app. Use the drop-down menu to see all the method options. Go ahead and set them all up right away - then you'll have back up options.
Set up security questions for your MFA account.
Step through the form to activate your MFA account. 

Tip from Student Computer Help: Text message may be the easiest to get started. You can always switch to the app method later.

Get Started

authenticator app logo

If you choose to use the App method:

Install the Authenticator App. Allow the Authenticator app to access the camera to scan the QR code which will be generated. 

Help

You may be able get a one-time exception if you are unable to authenticate by contacting the help desks during open hours. For example, if your cell phone battery is dead. 

If you are unable to use any of these methods for authentication, contact Technology Services at 608-246-6666.

After you've set up Multi-Factor Authentication-