To access a virtual desktop from off-campus, you need to complete a second factor of authentication.
Tip from Student Computer Help: Text message may be the easiest to get started. You can always switch to the app method later.
If you choose to use the App method:
Install the Authenticator App. Allow the Authenticator app to access the camera to scan the QR code which will be generated.
You may be able get a one-time exception if you are unable to authenticate by contacting the help desks during open hours. For example, if your cell phone battery is dead.
If you are unable to use any of these methods for authentication, contact Technology Services at 608-246-6666.