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Academic Technology Launchpad: How Do I? FAQs

Quick Guide to computer and academic technology resources for students.

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If you are not seeing emails you expect to have received, here's what to try:

  1. Make sure the sender has your correct email address
  2. Check your Focused and Other Inbox and settings.
  3. Check your Clutter folder and settings.
  4. Check your deleted and junk email folders.
  5. Search your email.
  6. Check Filters and Sort By organization.
  7. Do you have any inbox rules set up?
  8. Did you inadvertently block a sender?

If you use another Outlook-based email account, you can’t use them in the same browser at the same time.

Many other colleges, including UW, also use Office 365 student webmail. Sometimes you may click on your Madison College email account link and your other email account may appear, since your web browser is remembering that other account. 


  • Remember to log out of your student email accounts. 
  • Clear your browser history and cache and then log into the other account.
  • Or use one email with one browser and the other email in another. For example, use Firefox with your Madison College email account and Chrome with your UW-Madison email account. 
  • If you just created your college account,  it may take up to 2 hours before you can access your college email account.
  • Make sure you are entering your correct username
  • Clear your browser history and cache, close the browser, and try to login again
  • Try another browser or another computer, if possible.
  • Change or reset your password
  • Check these additional browser settings: enable session cookies, enable JavaScript, and allow pop-ups.
  • Disable any plugins, toolbars, or add-ons which may interfere with college email. 
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People / Contacts

College address book or global address list

Contact information for our students, staff and faculty. The title beneath their name will tell you if they are a student or faculty/staff. 

To access the college global address / directory list, either:

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  • Click on To: in a new mail message window.
  • Click on the Plus + sign in a new mail message window. 
  • Select People/Contacts from theOffice 365 app launcher.   

Contact Lists / Distribution Lists

Contacts allows you to create a distribution list so that when you are addressing an email and select a contact list name, the email will automatically be sent to all members of the list.

From People/Contacts, Click Add (+), then select Create Contact List, Name the list and add members. 


Select Calendar from My apps my apps icons 

Choose view options such as Day, Work, Week or Month from the toolbar.


Events you add to your individual calendar - one time or scheduled to repeat on a regular basis. For example, you might add your classes for the semester to your personal calendar. 


A meeting is an event or appointment that includes others. When setting up a meeting, you select a time and subject, just as you did for an appointment, then you select attendees to invite.

To check attendees schedule's to determine if they are free to attend your meeting: Click the Scheduling Assistant tab. 

Quick Tip: Add Calendars 

Import your Blackboard calendar: Get an iCal URL for importing your Blackboard Learn calendar into Outlook or another external calendar application. After the Learn iCal URL is set up in an external calendar, it is updated dynamically with new Blackboard Learn calendar events. 

Add your myMadisonCollege class schedule to your calendar 

After your schedule is set for the term:

  1. login to your myMadisonCollege (not the classic site)
  2. click on Class Schedule
  3. click on the Options (Gear) icon 
  4. choose Download Schedule 
  5. click the download icon for the term and save the schedule.ics file
  6. open your Outlook calendar and choose Add calendar - from File.
  7. or for other external calendar apps, follow the app instructions to add the calendar.

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Online Office 365 apps

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 Click the app launcher icon at the top left of your college email to see all your Office 365 apps and services. You probably will use Mail, Calendar and People most often. 

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Faculty and Staff

Students, faulty and staff use Office 365 webmail. Guide information may also apply to staff email.