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Libraries and Academic Support Services Data Dashboard

Students Engagements for Libraries and Academic Support Services FY2020_21

Student Engagements

Libguides 693,318
Ask A Librarian

10,789  (Technology, 8,899)




Instruction 2,302

Interlibrary Loan  764
Check Outs
461 **

* July 2020 through May 2021
** Check-outs by request only

Fall 2020 Top 20 Classes Success and Retention

Fall 2020 to Spring 2021 Persistence

chart of data on fall 20 to spring 21 persistence


Fall 2020 SI Success and Retention

SI data chart C or better


SI Data Chart DFW

Brainfuse Online Tutoring Snapshot, Fall 2020

Total Use (LiveHelp, Writing Lab, Test Center Visits, and Database Use)

48% of students who used Brainfuse also had at least one visit with SAC Online Tutors Fall 2020.

Database Usage 5,435
LiveHelp, Writing Lab,  and Tests Taken 406
LiveHelp Sessions 328
Average Length of Tutoring Session (minutes) 29
Test(s) Taken 61
Writing Lab 17
App Visits 78
Unique Visits 1163


NoteThis Fall 2020 data includes most Libraries and Academic Support main services only--Book-A-Librarian, Tutoring Appointments, Chat, Supplemental instruction, Library Instruction.  It does not include our Student Technology Help services nor does it include unit "resources" like items checked out, logins to library databases, use of libguides, etc.

Persistence =  In higher education, persistence rates show a student's ability to continue on to the next consecutive term which can be an indicator of students success and graduation.

Library Data



Book-A-Librarian service provides 30-minute customized support with a librarian coach on any academic topic a student may need help with.  They can book appointments online at their convenience.

Additional Note:  Any student who attended 1+ Library Instruction Session vs. those who never attended a Library Instruction Session. 

Success Rates C or Better:   74% vs 52%

Course Drops:                      7% vs 11%


Personal Academic Librarian (PAL) , Pilot Fall 2020


Number of PALs Students Who Persisted  87%

Average Combined GPA of all PALs Students  3.47* 

*  No Student had below a 3.0