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Skype reference: Skype

Chat online with a Madison College librarian using Skype, the free internet calling service.

Skype a librarian

Need help, but can't get to the library?  Now you can chat with a Madison College librarian on Skype, the free internet calling service. 

You can place a video or voice call, chat via instant message, exchange files, and screen share, all at no charge. 

To use the service, you'll need a computer with free Skype software installed, a microphone and/or webcam, a Skype account, and an online connection. 

We do recommend making a skype appointment either in-person or by calling 608-243-4768. Then all you need to do is: 

  • add matclibraries, our Skype ID, to your contact list
  • make your Skype call
  • get your questions answered

New to ? 

Download a free account to begin.

Set up a Skype appointment

  • call the library at 243-4768 to set up an appointment
  • add matclibraries, our Skype ID, to your contact list
  • make your Skype call and get your questions answered

If you experience problems using Skype reference, please let us know.  We welcome your feedback on how it could be improved to serve you better. 

Please call Jennifer Kasch at 608-243-4768 or email jkasch@madisoncollege.edu, if you have suggestions or comments. 

We appreciate your input.

  

What is Skype?

Skype is a Voice Over Internet Protocol (VoIP) communication tool that can take the place of a conventional telephone or video chat.  It allows clear conversation between internet-connected computer users anywhere in the world.

Skype FAQs

Q.  Do I need an appointment to have a Skype reference session with a librarian?

A.  We do recommend setting up an appointment for a Skype reference session. This allows us time to prepare for the session and set aside time for personalized assistance. To set up a Skype reference session call 608-243-4768.

Q.  Do I need to have a videocam to use Skype reference?

A.  No, a videocam is not necessary.  You'll still be able to see the librarian and use the voice, chat, file sharing, and screen sharing features of Skype, even if you don't have a videocam or choose not to activate it. 

Q.  Can I make a Skype reference call from the computers in the library computer labs?

A.  No.  Skype is not installed on and cannot be downloaded to the lab computers.

Q.  Can I make a Skype reference call from the South Madison and West Madison campuses?

A.  Yes.  If you're at a campus with limited library services, we encourage you to schedule a Skype appointment for research help.  Bear in mind that you'll need to make your Skype call from a machine that has Skype software installed. 

Q.  If I don't have access to Skype, are there other ways I can get help without coming to the library?

A.  You have several other options for getting help:  you can call us, email us, or instant message us.  (See "Get Help?" box for details.)

SKYPE EXPLAINED VISUALLY