Need help, but can't get to the library? Now you can chat with a Madison College librarian on Skype, the free internet calling service.
You can place a video or voice call, chat via instant message, exchange files, and screen share, all at no charge.
To use the service, you'll need a computer with free Skype software installed, a microphone and/or webcam, a Skype account, and an online connection.
We do recommend making a skype appointment either in-person or by calling 608-243-4768. Then all you need to do is:
If you experience problems using Skype reference, please let us know. We welcome your feedback on how it could be improved to serve you better.
Please call Jennifer Kasch at 608-243-4768 or email email@example.com, if you have suggestions or comments.
We appreciate your input.
Skype is a Voice Over Internet Protocol (VoIP) communication tool that can take the place of a conventional telephone or video chat. It allows clear conversation between internet-connected computer users anywhere in the world.
Q. Do I need an appointment to have a Skype reference session with a librarian?
A. We do recommend setting up an appointment for a Skype reference session. This allows us time to prepare for the session and set aside time for personalized assistance. To set up a Skype reference session call 608-243-4768.
Q. Do I need to have a videocam to use Skype reference?
A. No, a videocam is not necessary. You'll still be able to see the librarian and use the voice, chat, file sharing, and screen sharing features of Skype, even if you don't have a videocam or choose not to activate it.
Q. Can I make a Skype reference call from the computers in the library computer labs?
A. No. Skype is not installed on and cannot be downloaded to the lab computers.
Q. Can I make a Skype reference call from the South Madison and West Madison campuses?
A. Yes. If you're at a campus with limited library services, we encourage you to schedule a Skype appointment for research help. Bear in mind that you'll need to make your Skype call from a machine that has Skype software installed.
Q. If I don't have access to Skype, are there other ways I can get help without coming to the library?
A. You have several other options for getting help: you can call us, email us, or instant message us. (See "Get Help?" box for details.)